Hey there, surf sisters! Welcome to our FAQ page. We’ve gathered the most common questions about shopping with us to help you have the smoothest experience possible. Whether you’re curious about sizing, shipping, or returns, we’ve got you covered. Ride the wave of knowledge below!

Product Questions

What types of products do you offer?
We specialize in trendy and comfortable women’s surf and beachwear! Our collection includes Dresses & Skirts, Shorts, Swimsuits, T-Shirts, and Tops from top brands like Roxy, Billabong, RVCA, and Rip Curl.
How do I choose the right size?
Our sizing is generally true to size, but we recommend checking each product’s specific size chart for the best fit. We want you to feel confident and comfortable in your new gear!
Are your products suitable for actual surfing?
Absolutely! Many of our swimsuits and tops are designed with active water sports in mind, offering both style and support so you can catch waves with confidence.

Shipping & Delivery

Where do you ship?
We ship globally to surf sisters everywhere! However, we’re currently unable to deliver to some remote areas and parts of Asia to ensure reliable service.
What shipping options do you offer?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after shipping
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipping
All orders are processed within 1-2 business days!
How can I track my order?
Keep an eye on your email! We’ll send tracking updates once your order ships so you can follow its journey to your doorstep.

Returns & Exchanges

What’s your return policy?
We offer easy returns within 15 days of receipt. If your gear isn’t quite the right fit, just reach out to our friendly team at [email protected], and we’ll guide you through the process!
Are return shipping costs covered?
For returns due to our error, we’ll cover the shipping. Otherwise, return shipping costs are the responsibility of the customer. We’re always here to help make it as easy as possible!

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all secure and convenient ways to pay for your new beachwear!
Do I need to create an account to shop?
While you can checkout as a guest, creating an account lets you track orders faster and saves your information for quicker future purchases!

Contact & Support

How can I contact customer service?
Our friendly support team is always ready to help! Email us at [email protected], and we’ll get back to you faster than you can catch a wave!
What are your business hours?
We’re here to help Monday through Friday during regular business hours. While we might not respond immediately on weekends, we’ll get back to you first thing Monday!

Still have questions? Don’t hesitate to reach out! We’re always here to help you dive into style and savings. Thanks for riding with Surf Wear Women Store—where every delivery brings a touch of the coast to your doorstep!